Frequent Questions

What is the proper address to put on my package?

The proper address for your package will be:

Resident Name
1255/1265 E. University Drive Apt #
Tempe, AZ 85281

*1255 for 3 digit apartments | 1265 for 4 digit apartments

What are the office hours?


How Do I Secure a Spot at 12Fifty5?

We’ll walk you through every step along the way, but here is an outline of what to do:

  1. Create an account and start your application from our apply page.
  2. Sign your lease
  3. Pay your application fee, admin fee, and security deposit (once we counter sign your lease, you can login to your account to do this)

How can I submit a service request?

Sign into your resident portal to submit the request.

How do I pay online?

Sign into your resident portal to pay your rent.

How much will I pay for utilities?

$75/month flat fee for shared rooms & $110/mo for private rooms. It includes: water, sewer, trash, pest control, & electricity. A Communications Fee of $25/mo is additional, which covers your Internet. Cable is not included.

What will my total move-in costs be?

First month’s rent installment + your security deposit + the application & admin fee.

What is a security deposit and where is it held?

It is an amount of money that we require from each resident to ensure the apartment is kept in good condition upon move out. We hold it in a trust account and any refundable amount will be given back to you after move out, assuming the apartment has no damages or repairs.

What are Application and Admin Fees?

Application Fee – the cost of applying & screening your application.

Admin Fee – the cost to generate your lease & assign you roommates.

Why do I need to pay on August 1st, even if I move in late August?

We calculate each rent on an installment bases. We take your overall cost of the unit and divide it into twelve equal installments.

What comes included in the furnished option?

Furnished units come with a Full XL bed, dresser, sofa, sofa chair, coffee table, entertainment center, dining table & chairs. Units will vary. Select units receive end table, nightstand, & desk.

What appliances come included in each apartment?

All apartments come with fully stocked appliances, including a dishwasher, fridge, microwave, & oven.

What are Private vs. Shared Rooms?

Private Rooms – you have a bedroom all to yourself in that apartment. You share the common space with your roommates.

Shared Rooms – you share a bedroom with another roommate. You also share the common space with your roommates.

Are pets allowed in the apartments?

Yes, we are proud to be a pet friendly community. With pets, we require an additional pet rent fee of $25/month + refundable pet deposit of $250 + nonrefundable pet fee of $250.

Can I make holes in the wall to hang objects?

Yes, as long as the holes are not larger than the size of a pencil eraser.

Am I able to use the gym at any time?

Yes, our gym is open 24 hours.

Can I select my roommates?

You can put in requests & we’ll do our best to accommodate. If you don’t have anyone in mind, we will match you up with compatible roommates using our compatibility algorithm. Please submit all roommate requests in writing to us via email & on your application.

Do I need rental insurance for my personal belongings?

Yes. You can choose which company you want to use, or we can make some recommendations, but it is required.

What happens if I get towed?

In the event that your vehicle is towed, you would need to contact R&M Towing to get information about how to retrieve your vehicle. The phone number for the towing company is 602-415-1565.

Still Have Questions?

Have questions? No Problem!