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Parents

What is the proper address to put on my package?

The proper address for your package will be:

Resident Name
1255/1265 E. University Drive Apt #
Tempe, AZ 85281

*1255 for 3 digit apartments | 1265 for 4 digit apartments

What are the office hours?

Monday- Friday 10:00am to 6:00pm

Saturday 10:00am-5:00pm

Sunday 1:00pm-5:00pm

What time can we collect the keys on day of move in?

As early as 10:00am Monday through Saturday. 1:00pm on Sundays.

May I choose the specific apartment that I would like?

Residents are able to specify the type of apartment style they would like.

What do the furnished apartments include?

The furnished units include a bed, dresser, couch, coffee table, side chair, entertainment center, dining table and two chairs.

If I get locked out of my room is it possible to get another key?

You will be able to get a temporary key for free as long as the office is open. However, if you lose your key you will need to submit a service request for a replacement key.

How can I submit a service request?

By signing into your resident portal.

How do I pay online?

By signing into your resident portal.

How do I set up automatic rent payments?

To set up automatic payments you have to log into your resident portal.

Why do I need to pay on August 1st, even if I move in late August?

We calculate each rent on installment bases. We take your overall cost of the unit and divide it into twelve equal installments.

How are late fees assessed?

You must pay your rent on or before the 1st of each month with no grace period. If you don’t pay all rent on or before the 1st of the month, you’ll pay an initial late charge of $50.90 plus a late charge of $5.09 per day after that date until paid in full. You will also pay $50.90 for each returned check or rejected electronic payment.

How much will I pay for utilities?

The amount ranges depending on your personal usages and those of your roommates.

Am I able to use the gym at any time?

Yes, our gym is open 24 hours.

Where is my deposit held?

The deposits are held in an individual bank account that gains interest. Minus any fees.

Can I make holes in the wall to hang objects?

Yes, as long as the holes are not larger than the size of a dime.

What happens if I get towed?

In the event that your vehicle is towed, you would need to contact R&M Towing to get information to how to retrieve your vehicle. The phone number for the towing company is 602-415-1565.